Every account purchased from BuyAWSAccount.com comes with a 7-day replacement guarantee. If your account is suspended, credentials fail, or credits are not as described within 7 days of delivery, we replace it immediately at no cost.
Our 7-day replacement guarantee is our commitment to the quality of every account we sell. We understand that purchasing a cloud account requires trust, and the guarantee is how we back that trust with a concrete policy.
The guarantee covers the following scenarios during the 7-day window after account delivery:
Login credential failure: If the username and password we provide do not work to access the cloud account, we replace it immediately. This includes cases where the account email requires additional verification that we can assist with.
Account suspension: If the cloud provider suspends the account within 7 days for reasons not related to your actions (such as pre-existing account issues), we replace it with a fresh account.
Credit discrepancy: If the account is advertised with a specific credit amount and the actual credit balance is different (lower) than specified, we either top up the account or replace it with one matching the advertised credit amount.
vCPU limit discrepancy: For vCPU accounts, if the pre-approved vCPU limits are lower than what was advertised, we resolve this by providing a corrected account.
Service access issues: If the account cannot access services it was advertised to support (such as port 25 on port-25-open accounts), we replace or fix the configuration.
The guarantee does not cover issues caused by the buyer's actions, such as: using the account in ways that violate the cloud provider's terms of service, attempting to transfer the account ownership in ways that trigger fraud detection, or using the account for activities that result in justified account suspension.
To make a replacement claim, contact our support team via Telegram or live chat within 7 days of receiving your account. Provide your order reference and a description of the issue. We respond to replacement claims within a few hours and process replacements same-day in most cases. We do not require lengthy justifications or evidence — our process is designed to be quick and hassle-free.
For buyers with ongoing purchases or bulk orders, we maintain a track record of every order and resolve any quality issues promptly to maintain long-term relationships with agencies, resellers, and enterprise clients.
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